Table of Content

• Visions


• Missions
• Mission [1]


• Values
• Value [1] Outcomes Driven
• Value [2] Customer Focused
• Value [3] Employee Enabled
• Value [4] Accountable, Efficient and Transparent


• Goals
• 1: Businesses and Jobs
• 1.1: Capital
• Strategy 1.1.1: Customer Experience
• Strategy 1.1.2: Partner Outreach and Education
• Strategy 1.1.3: Lender Outreach and Education
• 1.2: Contracting
• Strategy 1.2.1: Small Business Outreach and Training
• Strategy 1.2.2: Agency Outreach and Training
• Strategy 1.2.3: Accountability and Transparency
• Strategy 1.2.4: Data Integrity
• Strategy 1.2.5: Fraud, Waste, and Abuse
• 1.3: Entrepreneurial Education, Counseling and Training
• Strategy 1.3.1: Program Relevancy
• Strategy 1.3.2: Program Execution
• Strategy 1.3.3: Technical Assistance
• 1.4: Disaster Assistance
• Strategy 1.4.1: Emergency Preparedness and Recovery
• Strategy 1.4.2: Resource Deployment
• Strategy 1.4.3: Customer Satisfaction
• Strategy 1.4.4: Grant Referrals
• Strategy 1.4.5: SBA Operations
• Strategy 1.4.6: Infrastructure
• 1.5: Innovation and Job Creation
• Strategy 1.5.1: SBIR
• Strategy 1.5.2: Long-Term Capital
• Strategy 1.5.3: Entrepreneurial Assistance
• Strategy 1.5.4: Export Promotion and Assistance
• Strategy 1.5.5: Regional Clusters
• 1.6: Outreach to the Underserved
• Strategy 1.6.1: Capital
• Strategy 1.6.2: Counseling and Training
• Strategy 1.6.3: Contracting and Business Development
• Strategy 1.6.4: Develpment Support
• 2: Small Business Needs
• 2.1: Core Programs and Operations
• Strategy 2.1.1: Online Tools, Resources, and Process Simplification
• Strategy 2.1.2: Customer Relationship Management
• Strategy 2.1.3: Performance and Financial Management Information
• Strategy 2.1.4: Small Business Size Standards
• 2.2: Investment in Employees
• Strategy 2.2.1: Recruitment and Retention
• Strategy 2.2.2: Support and Investment
• Strategy 2.2.2.1: Employee Training
• Strategy 2.2.2.2: Workforce/Performance Management
• Strategy 2.2.2.2.1: Mission-Critical Job Analysis
• Strategy 2.2.2.2.2: Mission-Critical Job Gaps
• Strategy 2.2.2.2.3: Succession Plan
• Strategy 2.2.2.2.4: Strategic Alignment
• Strategy 2.2.2.3: Technology
• Strategy 2.2.2.4: Employee Engagement
• 2.3: Oversight and Risk Mitigation
• Stragegy 2.3.1: Credit
• Stragegy 2.3.2: Government Contracting
• Stragegy 2.3.3: Entrepreneurial Development Program
• Stragegy 2.3.4: Investment Program
• Stragegy 2.3.5: Disaster Program
• 3: Voice for Small Business
• 3.1: Interagency Collaboration
• Strategy 3.1.1: Collaborations
• Strategy 3.1.2: Partnerships
• Strategy 3.1.3: Evaluation
• 3.2: Small Business Environment
• Strategy 3.2.1: Regulatory Burdens
• Strategy 3.2.2: Regulatory Enforcement
• Strategy 3.2.3: Awareness
• 3.3: Statistics
• Strategy 3.3.1: Data Collection
• Strategy 3.3.2: Research and Analysis
• Strategy 3.3.3: Awareness