Strategy 2.1.1: Online Tools, Resources, and Process Simplification

Improve the Customer Experience through Online Tools and Resources, and Ongoing Simplification of SBA’s Processes.

Other Information:

Continue to improve sba.gov to ensure a more user-centric, streamlined experience for SBA’s customers. Provide a small business gateway that enables small businesses to connect with needed resources and answers in a way that continues to save them time. Implement the Administration’s Open Government principles of transparency, collaboration and participation across the agency. Release high-value data sets that are relevant to small businesses. Invest in online and mobile resources to support our mobile and remote workforce. Continue to identify ways to simplify SBA’s processes and procedures and re-engineer them as appropriate.

Indicator(s):

Indicator:1

Content