Strategy 1.1.1: Customer Experience

Improve the Customer Experience Across Programs and Organizational Units.

Other Information:

Identify and act upon opportunities to improve incoming applications and purchase requests in order to decrease cycle times, and to increase efficiency and customer satisfaction. Monitor loan processing cycle times and identify trends and opportunities for improvement.

Stakeholder(s):

• Customers


• Organizational Units

Indicator(s):

Indicator:1

Content