2: Small Business Needs

Building an SBA that meets needs of today’s and tomorrow’s small businesses

Stakeholder(s):

• Existing Small Businesses


• Future Small Businesses

Objective(s):

2.1: Core Programs and Operations

Strategy 2.1.1: Online Tools, Resources, and Process Simplification

Strategy 2.1.2: Customer Relationship Management

Strategy 2.1.3: Performance and Financial Management Information

Strategy 2.1.4: Small Business Size Standards

2.2: Investment in Employees

Strategy 2.2.1: Recruitment and Retention

Strategy 2.2.2: Support and Investment

Strategy 2.2.2.1: Employee Training

Strategy 2.2.2.2: Workforce/Performance Management

Strategy 2.2.2.2.1: Mission-Critical Job Analysis

Strategy 2.2.2.2.2: Mission-Critical Job Gaps

Strategy 2.2.2.2.3: Succession Plan

Strategy 2.2.2.2.4: Strategic Alignment

Strategy 2.2.2.3: Technology

Strategy 2.2.2.4: Employee Engagement

2.3: Oversight and Risk Mitigation

Stragegy 2.3.1: Credit

Stragegy 2.3.2: Government Contracting

Stragegy 2.3.3: Entrepreneurial Development Program

Stragegy 2.3.4: Investment Program

Stragegy 2.3.5: Disaster Program

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