2.2: Investment in Employees

Invest in SBA’s employees so they can more effectively serve small businesses.

Other Information:

Performance Indicators: * Recruit and Retain Exceptional Talent. An SBA average “Time-to-Hire” that is five days faster than the Federal Government-wide standard. Retention rates for new hires. Survey hiring managers for quality of candidates. * Support and Invest in Employees. Annual employee/customer satisfaction surveys.

Stakeholder(s):

• SBA Employees


• Small Businesses

Indicator(s):

Indicator:1

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