2.1: Core Programs and Operations

Strengthen SBA’s core programs and operations to ensure that they are high performing, effective, and relevant to the needs of the small business community.

Other Information:

Performance Indicators - In addition to performance indicators outlined in Section I, SBA will also focus on: * Customer Satisfaction Ratings of SBA’s Online Applications and Resources. * Robust Performance and Financial Management. Independent auditor’s opinion on SBA’s financial statements. Transparent reporting on agency’s high priority goals. * Open Government. Meet proposed milestones in SBA’s Open Government plan. * Hours saved by users of sba.gov

Stakeholder(s):

• Small Business Community

Indicator(s):

Indicator:1

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