1.4: Disaster Assistance

Ensure that SBA’s disaster assistance resources for businesses, non-profit organizations, homeowners, and renters can be deployed quickly, effectively and efficiently in order to preserve jobs and help return small businesses to operation.

Other Information:

Performance Indicators: * Recovery Assistance (targets established annually) - Percent of small businesses sustaining economic injury that remain in operation 6 months after final disbursement - Percent of small businesses sustaining physical damage that are in operation 6 months after final disbursement - Percent of homeowners that completed eligible disaster repairs within 6 months of final disbursement - Percent of renters that completed eligible personal property replacement within 6 months of final disbursement * Customer Satisfaction. Customer satisfaction rates for approvals and declines. Customer satisfaction targets are established annually. * Loan Processing - Percent of home loans processed within standard (goal of 85%) - Percent of business loans processed within standard (goal of 85%)

Stakeholder(s):

• Businesses


• Small Businesses


• Non-Profit Organizations


• Homeowners


• Renters

Indicator(s):

Indicator:1

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