Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values


• Goals
• Signature Initiative - Service 1: Online Service
• 1
• Service 2: Customer Relationship Management
• S 2.1: Customer Agency Issues
• OS: Other Services
• OS 1: Enterprise
• OS 2: Customer Relationship Management
• OS 3: Acquisition Vehicles
• OS 4: Workplace Solutions
• OS 5: Citizen Services
• OS 6: Customer Experience
• OS 7: Governmentwide Policy
• OS 8: Web Presence
• OS 9: IT Capabilities
• OI: Other Initiatives
• OI 1: Understanding
• OI 1 Initiative 1: National Customer Service Center
• OI 1 Initiative 2: Client Portfolio Planning
• OI 1 Initiative 3: Customer Service Training
• OI 1 Initiative 4: National Web Strategy
• OI 2: Innovative Solutions
• OI 2 Initiative 1: Strategic Sourcing
• OI 2 Initiative 2: SmartPay
• OI 2 Initiative 3: Lease Reform
• OI 2 Initiative 4: Mobile Apps and e-Publications
• OI 2 Initiative 5: USA.gov and GobiernoUSA.gov
• OI 2 Initiative 6: OPRC.gov
• OI 2 Initiative 7: Reginfo.gov
• OI 2 Initiative 8: IT Self-Service
• OI 2 Initiative 9: IT Orientation
• OI 2 Initiative 10: Business Intelligence (BI) Analytics
• OI 2 Initiative 11: Mobile GSA.gov Website
• OI 2 Initiative 12: Newsroom
• OI 2 Initiative 13: Virtual Architecture and Fine Arts Tours
• OI 3: Customer Service Standards and Assessment Measures
• OI 3 Initiative 1: Performance Measures Portal
• OI 4: Sharing Best Practices
• OI 4 Initiative 1: Assisted Acquisition Services
• OI 4 Initiative 2: Open Government and Citizen Engagement
• OI 4 Initiative 3: HowTo.gov
• OI 4 Initiative 4: First Fridays Program