OS: Other Services

[Identify] services that reflect both services to external and internal customers.

Other Information:

For purposes of this report, GSA has identified 9 services that reflect both services to external and internal customers. These internal organizations must focus on serving their customers so the external-facing organizations can focus on their mission. Exceptional customer service is dependent upon all facets of an organization working towards the same goals and customer service principles. These services include: 1. Creating online, enterprise-wide information to customers (Enterprise) 2. Creating customer relationship management that provides a single view of the customer (Customer Relationship Management) 3. Providing ever better acquisition vehicles for governments (federal, state and local) (Acquisition Vehicles) 4. Provide workplace solutions for the federal government that build toward the future of work. (Workplace Solutions) 5. Providing information, data and services to the public in service of open government and transparency (Citizen Services) 6. Helping federal agencies improve the customer experience government-wide (Customer Experience) 7. Create governmentwide policies to support the future government workplace (Governmentwide Policy) 8. Improve web presence GSA-wide (GSA Web Presence) 9. Provide GSA-wide IT capabilities (GSA IT Capabilities)

Objective(s):

OS 1: Enterprise

OS 2: Customer Relationship Management

OS 3: Acquisition Vehicles

OS 4: Workplace Solutions

OS 5: Citizen Services

OS 6: Customer Experience

OS 7: Governmentwide Policy

OS 8: Web Presence

OS 9: IT Capabilities

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