OI 3 Initiative 1: Performance Measures Portal

Create and launch the Performance Measures Portal.

Other Information:

Initiative: Using the GSA Performance Management System to create and launch the Performance Measures Portal. Service: Enterprise. Description: Recognizing that performance across GSA was being tracked in multiple separate locations, and that cross-enterprise discussions about performance were inefficient as a result, representatives from CFO, CIO, CPO, FAS, OCR, OCSIT, OERR, OGC, OGP, OSBU and PBS came together to create an inventory of performance measures. This Measures Catalog will contain detailed information about our performance measures based on information provided by members of the performance management community in over twenty data fields. The Measures Catalog will be searchable by key word to aid in inquiry, understanding and reporting. This catalog is under development using an application created within force.com. It will soon be available to all GSA employees and will serve as the definitive guide to all the core measures in the Agency. Outcomes: Through the Performance Measures Catalog, program managers across GSA will be able to fine tune the measures that they use to determine success. GSA leadership will be able to assess customer service measures across GSA and bring some consistency to them.

Stakeholder(s):

• GSA Officials: Customers: GSA officials at all levels

Indicator(s):

Indicator:1

Content