OI 2 Initiative 8: IT Self-Service

Creating GSA-wide IT Self-Service Campaign

Other Information:

Initiative: Creating GSA-wide IT Self-Service Campaign. Service: GSA IT Capabilities. Description: GSA-wide IT Self-Service Campaign will directly connect the customer to IT self-help resources in a central repository. Challenges: High employee engagement with the GSA IT Service Desk but low awareness of alternate service models such as self help. Outcomes: This program is intended to improve service that OCIO provides to GSA employees by providing improved self service.

Stakeholder(s):

• GSA Employees: Customers: GSA employees

Indicator(s):

Indicator:1

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