OI 1 Initiative 4: National Web Strategy

Co-lead the .gov Reform initiative to create the future national web strategy

Other Information:

Initiative: Co-lead the .gov Reform Initiative. Service: Customer experience. Description: The dot-gov reform initiative will improve the service the government provides to the public by reducing redundant or outdated domains. When we eliminate the redundancies, the public can find and access information on federal websites quicker and easier. In addition, we can leverage knowledge and experience from outside government to ensure the best ideas surface for a national Web strategy. As part of the .gov Reform initiative, the Office of Citizen Services and Innovative Technologies managed the National Dialogue on Improving Federal Websites. People from around the country, including web experts, citizens, industry, and academia submitted over 400 ideas to help us better understand how the public wants to interact with government online and what we can do to improve. Challenges: Educating program managers government-wide on best practices for web initiatives Limited resources to develop tools to assist agencies in responding to the Customer Service Executive Order Bringing together the IT and web communities to create web strategies that provide secure access to government information and services to the public Outcomes: This initiative will inform decision makers about what the public and other web experts expect when interacting with federal websites, and recommendations for improving our online presence. It is anticipated that this will improve service and the experience the public has when accessing government information.

Stakeholder(s):

• Federal Government Program Officials: Customers: Federal, state and local government program officials, IT officials, Web and new media managers; public


• State Government Program Officials


• Local Government Program Officials


• IT Officials


• Web Managers


• New Media Managers


• Public

Indicator(s):

Indicator:1

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