OI 1 Initiative 1: National Customer Service Center

Improving service at the National Customer Service Center as a result of a Customer Needs Assessment

Other Information:

Initiative: Improving service at the National Customer Service Center as a result of a Customer Needs Assessment. Service: Acquisition vehicles. Description: Expanding operating hours to 24 hours a day, five days a week, enabling us to better serve our overseas customers Challenges: Limited resources. Outcomes: This will provide better service to customers in other parts of the world.

Stakeholder(s):

• National Customer Service Center


• Federal Agencies: Customers: Federal agencies and other authorized organizations; state and local governments


• Authorized Organizations


• State Governments


• Local Governments

Indicator(s):

Indicator:1

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