OI 2 Initiative 4: Mobile Apps and e-Publications

Creating new channels to better serve the public: Mobile apps and e-Publications

Other Information:

Initiative: Creating new channels to better serve the public: Mobile apps and e-Publications. Service: Citizen services. Description: Mobile Apps: The USA.gov Mobile Apps Gallery was built in June 2010, at a time when mobile development in the government was very nascent. OCSIT led the coordination efforts, communicating with agencies to identify high-value apps and mobile sites, organized the apps, presented them through USA.gov, and tracked the performance of each. In January 2011, GobiernoUSA.gov launched a Spanish-language version of the mobile gallery. e-Publications: OCSIT plans to create the one-stop shop for no-cost government publications important to educating the consumer. These pubs will be available to print or download in their e-reader of choice. Challenges: Limited funding and internal resources with necessary skills. Outcomes: The USA.gov Apps Gallery highlights the most useful, high-impact mobile apps and sites from the government. By aggregating and organizing government apps, USA.gov makes it easy to get government information and services on any device. The public has access to government publications in print and electronically in downloadable formats. In addition, this reduces the environmental footprint.

Stakeholder(s):

• U.S. Residents: Customers: Key customer groups for OCSIT are the 308 million U.S. residents and businesses. This includes seniors, veterans, teachers, students, kids or anyone who needs information from the federal government. Other federal agencies also seek information and services from OCSIT in the form of best practices, participation in communities of practice and training.


• U.S. Businesses


• Seniors


• Veterans


• Teachers


• Students


• Kids


• Federal Agencies

Indicator(s):

Indicator:1

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