Table of Content

• Visions


• Missions
• Mission [1]


• Values


• Goals
• SIGNATURE INITIATIVE: RISK-BASED SECURITY
• SI Featured Action 1: Secure Flight Technology Enhancements
• SI Featured Action 2: Credential Authentication / Boarding Pass Scanning
• SI D: Feedback
• SI D.1: MyTSA Mobile App
• SI D.2: Talk to TSA Kiosks
• SI E: Best Practices
• SI E.1: One DHS
• SI E.2: Risk-Based Security Engagement
• SI E.3: MyTSA Mobile App
• SI F: Metrics and Standards
• SI F.1: Key Performance Measures
• SI F.2: Expedited Screening
• SI G: Streamlining
• SI G.1: QR Codes
• SERVICE 1: Smart Phone Applications
• S 1.1: Feeback
• S 1.2: Best Practices
• S 1.3: Metrics and Standards
• S 1.4: Streamlining
• SERVICE 2: Student Visa Process
• S 2.1: Feedback
• S 2.1.1: Questions & Comments
• S 2.1.2: Site Analytics
• S 2.2: Best Practices
• S 2.2.1: Marketing Campaigns
• S 2.2.2: Cultural Sensitivity and Translation
• S 2.3: Metrics and Standards
• S 2.3.1: Translated Pages
• S 2.3.2: Web Traffic
• S 2.3.3: Social Media / Visitor Analytics
• S 2.4: Streamlining
• SERVICE 3: One-DHS Web
• S 3.1: Feedback
• S 3.1.1: Common Analytics Platform
• S 3.1.2: Web Service Standards Guide
• S 3.1.3: Web Scorecard
• S 3.2: Best Practices
• S 3.2.1: Enterprise Search
• S 3.2.2: CMS Tools & Cloud Hosting
• S 3.2.3: Website Consolidation
• S 3.3: Customer Service Standards
• S 3.4: Streamlining
• S 3.4.1: Online Identities
• S 3.4.2: Domain Registration
• S 3.4.3: Visual Consistency
• S 3.4.4: Web Forms