SI E.2: Risk-Based Security Engagement

Proactively support risk-based security customer service.

Other Information:

In Q2 FY11 TSA established an Integrated Project Team to proactively support risk-based security customer service across all communications channels and stakeholder groups. By regularly convening TSA offices with distinct customer service requirements, TSA is able to proactively design engagement strategies, share lessons learned, and leverage communication materials. This integrated approach will ensure consistency, completeness and responsiveness of communications across diverse stakeholder groups.

Stakeholder(s):

• Risk-Based Security Engagement IPT

Indicator(s):

Indicator:1

Content