SI F.1: Key Performance Measures

Monitor and Evaluate Key Performance Measures

Other Information:

Monitoring and Evaluating Key Performance Measures - Key performance measures for the risk-based security pilots are presented to the TSA Administrator, Deputy Administrator and Senior Leadership Team on a weekly basis. By tracking key metrics like checkpoint throughput, contact center call volumes and comments, TSA leadership is able to fully evaluate the customer service benefits of risk-based security.

Stakeholder(s):

• TSA Administrator


• TSA Deputy Administrator


• TSA Senior Leadership Team

Indicator(s):

Indicator:1

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