Customer Service Plan
Start: 2011-11-15, Publication: 2012-05-01
As required by Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, DHS has developed this Customer Service Plan. The Plan’s purpose is to highlight efforts currently underway that will improve DHS’s customer service, while strengthening security. It does not include all of DHS’s efforts to improve customer service, but provides a sample of the types of initiatives that are being pursued across the Department.
This includes: * Using technology to focus on pre-screening of individuals who volunteer information about themselves prior to flying in order to expedite the traveling experience generally; * Using mobile applications to disseminate information in times of a disaster; and * Centralizing information and making it more easily accessible to non-citizens seeking to study in the United States and to the institutions that will host these individuals. * Modernizing our enterprise public web capabilities to improve the customer experience, which we call our One-DHS web initiative.
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