SERVICE 1: Smart Phone Applications

Leverage the technology of mobile devices to provide valuable information to the public through a smartphone application.

Other Information:

SMART PHONE APPLICATIONS TO IMPROVE COMMUNICATION WITH PUBLIC DURING DISASTER RESPONSE Overview: Information dissemination before, during and after a natural disaster or terrorist attack is vital to effective preparation and response. The Federal Emergency Management Agency (FEMA) has begun to leverage the technology of mobile devices to provide valuable information to the public through a smartphone application (app). This application will provide information ranging from emergency preparation checklists to search capabilities to the location of shelters within a 50-mile radius. The smartphone app was launched for Android devices on August 26, 2011 and there are efforts currently underway to make the app available for iPhones and Blackberry version 6 devices. FEMA recognizes that not everyone has cell phones or smartphones, and continues to disseminate information to all citizens through various communication mechanisms. Challenges: One challenge is to increase public awareness and familiarity with the application.

Stakeholder(s):

• Federal Emergency Management Agency


• Individuals in the United States: Key Customer Groups: Any individual in the United States in need of preparedness and disaster response information.

Objective(s):

S 1.1: Feeback

S 1.2: Best Practices

S 1.3: Metrics and Standards

S 1.4: Streamlining

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