Table of Content

• Visions


• Missions
• Mission [1]


• Values


• Goals
• 1: Adjudication
• 1.1: Quality
• 1.2: Timeliness
• 1.3: ADR
• 1.4: Customer Satisfaction
• 2: Studies
• 2.1: Studies and Recommendations
• 2.2: Assessments
• 2.3: Customer Satisfaction
• 3: Organizational Excellence
• 3.1: Workforce
• 3.2: IT
• 3.3: Effectiveness and Efficiency