3.3: Effectiveness and Efficiency

Effective and efficient operation of financial, budget, and other support programs.

Other Information:

Summary of results for performance goal 3.3: This Performance Goal was MET. We received an unqualified opinion on the annual financial audit for the eighth straight year. The customer satisfaction survey of internal customers of our management programs was initiated. We successfully developed and deployed the e-Requisition system and we increased our physical security as a result of threats and vulnerabilities that were identified. In FY 2011, we will finalize the customer satisfaction survey and establish baseline customer satisfaction levels and future targets for improvement.

Indicator(s):

Indicator:1

Indicator:2

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