3.2: IT
Effectively use information technology to enhance organizational performance and efficiency, and provide access to and dissemination
of MSPB information.
Other Information:
Summary of results for performance goal 3.2: This Performance Goal was MET. Fortythree % of initial appeals were filed electronically,
8% more than the target of 40%. Thirtysix % of pleadings were filed electronically, 29% more than the target of 28%. Ninety-nine
% of technical support tickets were resolved within one business day, 15% more than the target of 85%t. Seventy-five % of
IRM customer satisfaction survey respondents were satisfied or very satisfied with IRM meeting their needs, 12% lower than
the target of 85%. The MSPB met all information technology regulatory requirements including FISMA reporting and complying
with the Open Government Directive. All MSPB employees completed of Information Security Awareness Training. The FY 2011 performance
targets for the information security measures will remain at FY 2010 levels, except that percentage of pleadings filed electronically
will be increased to 30% or more.
Indicator(s):
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