2.3: Customer Satisfaction
Achieve and maintain customer satisfaction with merit systems studies products and outreach efforts. Other Information:
Summary of results for Performance Goal 2.3: This Performance Goal was MET. We used stakeholder feedback to improve reports,
newsletters, and the website including the addition of rotating content on our web page. We evaluated data from the Issues
of Merit customer satisfaction survey and shared our plans to address the feedback in the newsletter. We conducted extensive
outreach to obtain stakeholder input on our new research agenda and are committed to a transparent process to finalize the
agenda. In FY 2011, we will continue to use customer feedback to improve our study products and outreach efforts.
Indicator(s):
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