Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values


• Goals
• 1: Web Communications
• 1.1: Virtual Office Funding
• 1.2: Editors-in-Chief
• 1.3: Job Descriptions and Training Requirements
• 2: Government Tasks
• 2.1: Online Customer Tasks
• 2.2: Social Media
• 2.3: Accessible Format Guidelines
• 3: Clutter
• 3.1: Website Standards
• 3.2: Content Reviews
• 3.3: Web Search Practices
• 4: Public Dialogue and Customer Service
• 4.1: Public Opinion and Preferences
• 4.2: Customer Comments and Feedback
• 5: Consistent Answers
• 5.1: Multiple Channels
• 6: Underserved Populations
• 6.1: Multilingual Websites
• 6.2: Accessibility