5: Consistent Answers

Ensure the public gets the same answer whether they use the web, phone, email, print, or visit in-person

Other Information:

Agencies communicate with citizens via many different “delivery channels,” including web, email, publications, live chats, blogs, podcasts, videos, wikis, virtual online worlds, and more. But it’s difficult to ensure timeliness and consistency when various delivery channels are managed by different divisions within an agency.

Objective(s):

5.1: Multiple Channels

Content