3: OIG's Operations & Communications

Enhance the Efficiency and Effectiveness of the OIG's Operations and Communications

Other Information:

Consistent with our mission to evaluate the programs and operations of the Board and the Bureau, we continually search for ways to enhance our capabilities, strengthen our service delivery and internal processes, and improve our communication methods. We continue to make great strides in our staff development and evaluation processes to meet the ongoing challenge of maintaining an effective workforce. We also continue to enhance our technology infrastructure and major business processes. We recognize that we will most effectively achieve our mission by building effective working relationships and maintaining open communications not only with Board and Bureau management, but also with Congress, the Reserve Banks, the broader OIG community, and other key stakeholders. We also will review and evaluate our internal policies, procedures, and practices to ensure that our operations and communications are efficient and effective.

Objective(s):

3.1: Human Resources

3.1.1: KSAs

3.1.2: Career Development & Succession Planning

3.1.3: Employee Orientation

3.1.4: Performance Environment

3.2: Internal Communications

3.3: External Communications

3.3.1: Coordination

3.3.2: Information, Cooperation & Coordination

3.3.3: Working Relationships

3.3.4: Hotline

3.3.5: Product Assessment

3.4: Business Processes

3.4.1: Quality & Efficiency

3.4.2: Data Mining

3.4.3: Process Enhancement

3.4.4: Tools & Techniques

3.5: Technology Infrastructure

3.5.1: Business Needs

3.5.2: Project Management Software

3.5.3: New Technologies

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