Component 2: Critical Success Factors

Manage and measure these Critical Success Factors throughout the life of the program.

Other Information:

Conformant Transformational Government programs manage and measure these Critical Success Factors throughout the life of the program.

Objective(s):

2.1: Strategic Clarity

2.1.1: Whole-of-Government View

2.1.2: Vision

2.1.3: Business Case

2.1.4: Results

2.2: Leadership

2.2.1: Support

2.2.2: Leadership Skills

2.2.3: Collaborative Governance

2.3: User Focus

2.3.1: Holistic View

2.3.2: Citizen Centricity

2.3.3: Citizen Empowerment

2.4: Stakeholder Engagement

2.4.1: Stakeholder Communication

2.4.2: Cross-Sectoral Partnership

2.5: Skills

2.5.1: Skills Mapping

2.5.2: Skills Integration

2.6: Supplier Partnership

2.6.1: Supplier Selection

2.6.2: Supplier Integration

2.7: Future-Proofing

2.7.1: Interoperability

2.7.2: Web-Centric Delivery

2.7.3: Agility

2.7.4: Shared Services

2.8: Achievable Delivery

2.8.1: Phased Implementation

2.8.1.1: Citizens and Businesses

2.8.1.2: Priorities

2.8.1.3: Exemplars

2.8.1.4: Learning

2.8.2: Continuous Improvement

2.8.3: Risk Management

2.9: Benefit Realization

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