2.3.2: Citizen Centricity

[Enable] citizens to access all our services through a "one-stop" service.

Other Information:

Citizen-centric delivery: citizens can access all our services through a "one-stop" service. This is available over multiple channels and that respond to different needs, but we use web-based services to join it all up and reduce infrastructure duplication, and we encourage customers into lower cost channels where possible and compatible with citizen needs (such as accessibility).

Stakeholder(s):

• Citizens

Indicator(s):

Indicator:1

Content