2.3.1: Holistic View

Understand who the customers across the Government as a whole.

Other Information:

A holistic view of the customer: we understand who the customers for our services are - not just for individual services - but across the Government as a whole. We know our customers, both internal and external, are different - and understand their needs on a segmented basis.

Stakeholder(s):

• Customer

Indicator(s):

Indicator:1

Content