| Description |
New measure in FY 2007. |
Used customer feedback to review and update support program manuals; issued new procurement manual; began update of Time and
Attendance; hired new travel coordinator and a second employee as a procurement specialist.
|
Completed an internal customer satisfaction survey for other management programs and an additional survey of MSPB Administrative
Management staff.
|
Customer satisfaction increased by 10% for most support programs except in one area in procurement regarding issues with spending
during the fourth quarter. These issues will be addressed in the next fiscal year. The MSPB began pilot-testing a new electronic
purchase requisition system, which will provide a more efficient procurement process and better tracking of orders from inception
of order to receipt of item. Agency video conferencing equipment was updated to include Internet Protocol access, which will
allow MSPB to connect to sites that were previously unavailable.
|
Develop and administer an updated customer satisfaction survey; initiate an electronic procurement requisition system. |
We successfully implemented a new e-Requisition system, increased our physical security as a result of threats and vulnerabilities
that were identified, and administered a customer satisfaction survey of the internal customers of these programs. The updated
customer satisfaction survey of internal customers of our management programs was initiated. The electronic requisition system
was pilot-tested, refined, and successfully deployed.
|
Finalize and implement an internal customer satisfaction survey for administrative functions; establish baseline customer
satisfaction levels and set future targets for improvement.
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