Documents/MSPB/3: Organizational Excellence/3.2: IT/Indicator:3

Indicator: 3.2.c

[Quantitative::Input_Processing]

Measurements in/of Customer Satisfaction - Measure success in enhancing organizational performance and efficiency through IRM customer satisfaction surveys.

Relationships:

Type Actual Actual Actual Actual Target Actual Target
StartDate 2005-10-01 2006-10-01 2007-10-01 2008-10-01 2009-10-01 2009-10-01 2010-10-01
EndDate 2006-09-30 2007-09-30 2008-09-30 2009-09-30 2010-09-30 2010-09-30 2011-09-30
Percentage 86 89 86 85 75 85
Description New measure in FY 2007 86% of the 64 MSPB staff who responded to the survey indicated they were satisfied or very satisfied with IRM meeting their needs. 89% of the 89 survey respondents were satisfied or very satisfied with IRM meeting their needs. 86% of the 116 survey respondents were satisfied or very satisfied with IRM meeting their needs. 85% or more of staff who responded to the survey indicated they were satisfied or very satisfied with IRM meeting their needs. 75% of the 94 survey respondents were satisfied or very satisfied with IRM meeting their needs. 85% or more of staff who responded to the survey indicated they were satisfied or very satisfied with IRM meeting their needs.

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