| Description |
New measure in FY 2007. |
Collected and analyzed feedback from customers concerning their satisfaction with MSPB reports, newsletters, our website,
and outreach efforts using a variety of methods including discussions with stakeholders, responses received from feedback
cards distributed with reports, and information obtained directly from users of the website. Used this information to inform
the development of our research agenda for FY 2008-FY 2010, improve the quality, usefulness, and impact of our reports and
newsletters, and completely redesign our website to make it more accessible and helpful to potential users.
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Collected and analyzed feedback from customers about their satisfaction with MSPB reports, newsletters, the studies website,
and outreach efforts using a variety of methods including discussions with stakeholders, responses received from feedback
cards distributed with reports, outreach feedback, and information obtained directly from users of our website.
|
Collected and analyzed feedback from customers about their satisfaction with MSPB reports, newsletters, the studies website,
and outreach efforts using a variety of methods including discussions with stakeholders, outreach feedback, and information
obtained directly from users of our website. In addition, we began administering a survey of newsletter readers to obtain
feedback on the quality, content, and utility of the Issues of Merit. Feedback about the newsletter was very positive.
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Use feedback on quality, usefulness, and impact of reports to maintain or improve the readability of reports, and make improvements
to the MSPB website. Use feedback received from the Issues of Merit survey, as appropriate, to improve the newsletter. Evaluate
feedback received from agency presentations and outreach efforts. Seek feedback from stakeholders to inform the development
of the FY 2010-2013 research agenda.
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Performance goal met - Collected feedback from customers concerning their satisfaction with MSPB reports, newsletters, the
studies website, and outreach efforts using a variety of methods including discussions with stakeholders, outreach feedback,
and information obtained directly from users of our website. Used feedback to improve reports and outreach, and to improve
our website including providing additional information in the form of rotating content on our web page on areas of interest
to our stakeholders. Evaluated data from the Issues of Merit customer satisfaction survey and communicated strategies to respond
to comments in our September issue of the newsletter so stakeholders could see the impact of their comments. Conducted extensive
outreach to our stakeholders to obtain their input on MSPB’s new research agenda, including CHCOs, HR Directors, employee
groups and unions, Federal employees, supervisors and managers, and good government groups.
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Use feedback on quality, usefulness, and impact of reports to maintain or improve the readability of reports and newsletters,
and make improvements to the MSPB website. Evaluate feedback received from agency presentations and outreach efforts.
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