Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values
• Value [1] Citizen-Centricity
• Value [2] Multi-Channel Delivery
• Value [3] Multi-Level Integrated Services
• Value [4] Outreach


• Goals
• 1: Service Differentiation
• 1.1: Performance Feedback and Complaints
• 2: Citizen Engagement
• 2.1: Public Data
• 2.2: Customer Relationship Management
• 2.3
• 3: Cross-Cutting Efforts
• 1
• 4: Transparency and Accessibility
• 4.1: Outcome Information
• 4.2: Accountability Information
• 4.3: Complaints Procedures