4.3: Complaints Procedures
Ensure the visibility, transparency, accessibility and responsiveness of complaints procedures. Other Information:
This means making the process as simple and convenient as possible, and consistent between organizations. Consider providing
a single point of information on complaints processes, or even a single point of access. Strive to resolve complaints in a
timely and effective manner, ensuring complaints get resolved at the lowest possible level of the “ladder of redress.”
Indicator(s):
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