4.2: Accountability Information

Determine what types of accountability information to share with the public and the best vehicle for disseminating the information.

Other Information:

Design reports in a “customer-friendly” way—using plain language that people understand. The reports should include quantitative and qualitative information, highlighting accomplishments and examples of improvements in the results achieved. They should also provide comparable benchmarks, such as what is being achieved in other places, and enable people to compare performance over time. Explore ways to make the information more easily accessible, for example, through Web-based reporting, to keep citizens informed on a timely basis.

Indicator(s):

Indicator:1

Content