3: Cross-Cutting Efforts
Use the experience and resources available across government, non-profits, community groups, private businesses and individual
citizens to achieve complex, cross-cutting outcomes.
Other Information:
Harness all available resources. Government organizations that are leaders in customer service are taking a “joined-up” approach
and connecting people to a network of service providers to address their whole-life needs and improve outcomes. This approach
requires good coordination, collaboration and the integration of policies, program design and service delivery—not just across
government departments, but also across different sectors and types of organization. The needs of the people themselves—rather
than those of policy makers and public managers—will then drive government activities. Such a connected approach, however,
demands a great deal, including a willingness to search for innovative solutions to people’s problems, and to trust that collaboration
will pay off. While many early collaborative efforts focused on creating common infrastructures, sharing data and providing
a range of services through a single provider, more recently we have started to see examples of deeper collaboration. High-performance
governments are finding ways to work together to develop joint visions and strategic plans that reflect shared goals in addressing
national and local priorities. They are trying to establish joint accountability and governance frameworks, integrate their
processes, procedures and information systems, manage budgets and assets in pursuit of common goals and deploy their staff
more effectively across a range of services. Non-profits and community groups are more often taking the lead in addressing
local social problems, and communities and citizens, with government support, are deciding their own local priorities and
the best way to tackle the issues before them.
Objective(s):
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