2: Connected service delivery
Establish connected service delivery. Other Information:
The concept of connected government was outlined in the Management Advisory Committee report Connecting Government: Whole
of Government Responses to Australia’s Priority Challenges (2004). Delivering the vision of connected government by 2010will
require substantial reform of government business processes. It will also require government agencies to implement connected
government in a practical way through redesign of their business processes, reform of the associated knowledge management
practices and greater cross-agency integration of their information technology systems. Collaboration across agencies must
become the norm rather than the exception for the vision to become reality. This strategy outlines actions designed to use
the opportunities presented by technology to drive reform of business processes, and to plan and implement connected government.
Transformation and modernisation of government to deliver connected government involves three main areas: technology, business
and people. While technology enablement is a key driver of change, all three areas must be considered to ensure meaningful
change. Actions relating to technology and business changes are dealt with under this section, while section 3.4 outlines
how the government will address the area of people, through enhanced public sector capability. Actions: Initial phase 2006
– 2008: Initiate a filter for budget processes to ensure that new policy supports thereform of business processes. Lay out
a blueprint for connected government, which enables and drives thereform of business process reforms. Finalise interoperability
tools and frameworks. Conduct a stocktake of existing government capacity against the blueprint. Identify and implement pathway
projects. Commence technology-enabled transformation of government business processes. Start to increase the number of non-government
service providers within the connected government framework. Final phase 2008 – 2010:• Government business processes extensively
technology-enabled. Extend the number of participating non-government service providers within the connected government framework.
Pathway projects fully incorporated into whole of government infrastructure to support connected government.
Objective(s):
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