Table of Content

• Visions
• Vision [1]


• Missions
• Mission [1]


• Values


• Goals
• 1: Meeting users’ needs
• 1.1: Security and privacy
• 1.2: Measuring user needs and preferences
• 1.3: The Australian Government entry point
• 1.4: User accounts and personalised services
• 1.5: Visible and traceable services
• 1.6: Increasing user awareness of service delivery options
• 1.7: Online engagement with government
• 2: Connected service delivery
• 2.1: Reform and transformation
• 2.2: Technology enablement
• 3: Value for money
• 3.1: A robust investment framework
• 3.2: Project management capability
• 3.3: Inter and intra-agency re-use and sharing of systems
• 4: Public sector capability
• 4.1: Service capability and maturity
• 4.2: Skills development
• 4.3: ICT procurement
• 4.4: APS employee identity management
• 4.5: Enable the legislative framework where necessary
• 5: Use innovative technology
• 5.1: Mobile Technology
• 5.2: Smart cards
• 5.3: Innovative Infrastructure
• 5.4: Assess Emerging Technology
• 6: Industry Partnerships
• 1
• 7: Managing the vision
• 7.1: Governance structures
• 7.2: International context
• 8: Measuring the impact
• 8.1: Service Delivery Metrics