2.1: Reform and transformation

Reform poorly designed and redundant business processes, and reduce duplication by combining similar processes across agencies.

Other Information:

The government will reform poorly designed and redundant business processes, and reduce duplication by combining similar processes across agencies. While technology will be an enabler for these reforms, the main effort will be in implementing new ways to undertake government business. Even if the context or target group varies from agency to agency, many systems and processes are common across government agencies, such as: identity management, registration, application, reporting and accountability, information and content management, and payments. The Australian Government will work towards common, standardised, modular business processes across its agencies. When new policy proposals that relate to service delivery are submitted by ministers for government consideration, they will also be assessed against their contribution to reforming and improving government business processes, and whether they support the goal of a common business process structure across government. The expectation is that most new policy proposals related to service delivery will demonstrate consistency with the Access and Distribution Strategy for Australian Government Services (2006) outlined in Appendix A, and therefore deliver improvements through changes to business processes, particularly through technology enablement. In other words, connected government means that agencies can no longer operate as isolated silos. Reforms will break down segregated approaches to dealing with citizens, businesses and organisations. Agencies will be required to work together with the intention of providing the best possible service. With collaboration will come responsibilities for agencies, such as vigilance in terms of data quality and the ongoing observance of agreed standards.

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