3: Support
Provide the support needed to sustain employees to do their assigned work. Other Information:
Supporting -- Employees work to sustain their way of life. Employment allows workers to earn a living wage and to derive satisfaction
from their work, their co-workers, and praise for accomplishment. Sustenance doesn't come free, however. The centuries-old
contract is in play: work for food. Companies are willing to provide the support needed to sustain employees provided those
employees do their assigned work for the company. The supervisor is the hard-wired connection between an employee's work and
his wage... Tools for Supporting -- The standard tools used by most organizations include the performance appraisal system/form
and the salary review system/form. While most supervisors are accustomed to using these forms on an annual basis, using the
forms as a part of their management of employee change may be new. The idea would be to "use the performance appraisal form"
to assess the employee's work prior to the change, and then to use the form again sometime after the change to assess the
employee's level of performance against his new job description, goals, and standards. Use of the appraisal form puts a clear
focus on the needed connection between work (in this case, changed work) and pay. It is also helpful for the supervisor to
be empathetic and non-judgmental - at least during a brief period immediately following a change. The employee's performance
may simply be due to learning curve struggles or it may actually be the supervisor's fault due to inadequate explaining and
training. So allowing a grace period during which employees can experience "no-fault" difficulties is often appropriate.
Objective(s):
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