3.B: Problem Solving
Problem solve. Other Information:
Problem Solve with the Employee - The supervisor who finds that an employee has not successfully made the required change
in day-to-day operations should problem solve with the employee. What parts of the change are being done or not done? What
are the obstacles in the way of changed performance? Is it a problem of knowledge and understanding or a problem of attitude?
The outcome should be a remediation plan. Joint problem solving helps the employee feel supported and respected, gives the
employee an opportunity to understand the need for remediation and to buy into the plan, and should result in the employee
doing the new work "good enough."
Indicator(s):
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