7: Consular and Management Capabilities

Strengthen consular and management capabilities.

Other Information:

The overarching goal of the Department of State and USAID in this area is to provide the best visa and American citizen services possible that are compatible with our responsibilities for homeland security, and to ensure a high quality workforce, including locally employed staff, supported by modern secure infrastructure and operational capabilities. When American citizens seek passports or emergency assistance overseas, they rely on the Department. Foreign visitors seeking to enter the United States meet the Department face-to-face when U.S. consular officers conduct their visa interviews. Sound management and organizational excellence are essential to support our embassies, consulates, and USAID missions abroad. While remaining two separate organizations with distinct legislative mandates and budgets, the Department and USAID will pursue opportunities to create more integrated management structures where analyses demonstrate that such structures are cost-effective, efficient, and support our mission. Such management reforms to date have been accomplished largely through the work of the State/USAID Joint Management Council (JMC), created in 2003 to provide a mechanism for facilitating change. Most of the inspection and audit work carried out by the Department of State Office of Inspector General (OIG) is focused on the areas covered in this strategic goal. Our strategic priorities cover nine main areas: Visa Services, Passports/American Citizen Services, Human Resources, Information Technology, Security, Facilities, Planning and Accountability, Administrative Services, and Rightsizing the U.S. Government Overseas Presence.

Objective(s):

7.1: Visa Services

7.1.1: Technology

7.1.2: Partnerships and Agreement

7.2: Passports/American Citizen Services

7.2.1: Passport Services

7.2.2: American Citizen Services

7.3: Human Resources

7.4: Information Technology

7.4.1: Information Management Tools, Sevices, and Repositories

7.4.2: Infrastructure

7.4.3: Collaboration and Information Sharing

7.4.4: Security and Innovation

7.4.5: Work Practices and Workforces

7.5: Security

7.5.1: Worldwide Security Operations

7.5.2: Transformational Diplomacy Security Requirements

7.5.3: Global Diplomatic Repositioning and Security Preparedness Training:

7.6: Facilities

7.7: Planning and Accountability

7.7.1: Financial Systems

7.7.2: Joint Assistance Management System

7.7.3: Strategic and Performance Planning

7.7.4: Financial Services

7.8: Administrative Services

7.9: Rightsizing/Regionalization

7.10: Office of Inspector General

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