6.B Service 2: IT

Create a Business-Driven IT environment.

Other Information:

Overview: Provide venues for the exchange of innovative ideas and perspectives in economic development Challenges: Creation of an Office of Information Technology service desk, establishing service ticket metrics, and OIT staff certification. Featured Actions: The following action steps will support this effort: * Improve project management services, * increase utilization of DOC enterprise IT services, and * Improve staff capabilities

Stakeholder(s):

• EDA Employees: Key Customer Groups: EDA employees and grantees


• EDA Grantees

Indicator(s):

Indicator:1

Content