4: Management Excellence
Sustaining Excellence Other Information:
The Corporation’s management strategy is to create and foster shared values throughout the agency that improve our performance
culture and strengthen the delivery services to our clients, and ensure accountability within our workforce. In order to reach
our strategic goals, we commit ourselves to effectively and efficiently: Deliver solid performance that meets established
targets, goals and objectives; Use public funds with a high level of accountability; Leverage risk and opportunity to increase
overall productivity; Build confidence and credibility among programs, grantees, partners and other stakeholders; and Continually
analyze and improve its performance. To rapidly deploy assistance from the national to regional levels, the Corporation has
delegated significant program management decisions to state and local organizations. Therefore, effective management must
exist at two levels in order for these factors to be present—both within the Corporation itself and among the grantee organizations
who operate the programs. The Corporation has implemented an aggressive plan to achieve management excellence. As we continue
to improve our management systems, achieve greater accountability and efficiency, meet the needs of our customers, and work
collaboratively with our field to ensure they are operating effectively, we will increase our capacity to affect positive
change in organizations and increase our grantees’ and partners’ abilities to meet our communities’ needs. MANAGEMENT TARGETS:
Achieve a customer service score on the American Customer Satisfaction Index (ACSI) of 80 plus for our programs, up from 69
in 2005 Increase the percent of employees who report overall satisfaction with their job to at least 80 percent, up from 67.5
percent in 2004 Achieve a percentage of at least 80 percent of grantees who are satisfied with the overall usability and effectiveness
of our major technology systems Have no reportable conditions or material weaknesses identified in the most recent Corporation
financial statement audits, down from 1 reportable condition in 2004 Increase the percent of government-wide financial management
metrics where the Corporation is rated Green to 100 percent, up from 78 percent in July 2005 Increase the percent of key internal
program management metrics that meet scorecard targets to 100 percent Leverage cumulatively $2.5 billion in non-Corporation
funds from 2006-2010
Objective(s):
|
