4.3: Customer Service
Deliver Exemplary Customer Service Other Information:
Over the next five years, we will work towards becoming a Federal government leader in customer service. It is important to
us that we engage in continuous open dialogue with our grantees and other resource recipients, staff, community constituents,
and other stakeholders, as well as eliminate any undue burden upon these groups that makes accomplishing their goals a challenge.
This process, as well as the process for obtaining accurate and relevant data from our customers, will allow us to better
serve everyone with whom we communicate as they continue meeting the needs of those they serve. We recognize that the road
ahead will be challenging, but we will actively measure how well we are doing in providing exemplary customer service. As
we continue to improve our relationships with constituents and partners, we will listen and respond to our customers’ feedback
to ensure that our communication and responses are transparent, as well as work with them to ensure we develop and execute
strategies for obtaining specific individual program and national performance outcomes.
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