3: Services
Provide highly competitive shared services to federal agencies. Other Information:
Based on a strong core of expertise developed over the years, Public Debt offers a host of administrative and information
technology services to other federal agencies. In providing these shared services, Public Debt's Franchise Services program
is an example of good government in action. Our federal agency customers receive quality, cost-effective services and are
able to focus on their core businesses. The American taxpayer also benefits from the resulting lower costs for operating the
federal government.
Stakeholder(s):
- Federal Agencies
- Franchise Services Program: Our Franchise Services program provides superior reimbursable administrative and information technology services to a wide
variety of federal agencies that look to us to support their needs reliably and cost effectively. We value the trust our customers
place in us, and this drives our goals for excellence in all aspects of our business. We currently offer administrative services
in the areas of financial accounting, travel and relocation services, the full range of human resource services, procurement,
and investment accounting. Noteworthy in the administrative arena is our designation by the Office of Management and Budget
as a Shared Service Provider for the Financial Management Line of Business. We also have earned, in partnership with Treasury's
HR Connect Program Office, the designation as one of five Shared Service Providers for the Human Resource Line of Business.
In the area of information technology, we offer application development and hosting, website development, Internet services,
network maintenance, security consulting, and encryption services. In July 2006, Treasury was certified as a Shared Service
Provider for Public Key Infrastructure (PKI) services. Since that time, this unique and technically challenging business line
has grown to the point where we now provide services to 40 percent of the federal civilian market. Many important agencies
depend on us for this critical function, including all of Treasury, the National Aeronautics and Space Administration, the
Social Security Administration, and the Department of Homeland Security. Across our franchise business lines, we currently
serve more than 70 customer agencies, more than two-thirds of which are non-Treasury organizations. We are committed to growing
our franchise businesses, at a pace that also allows us to maintain our high standards for delivering quality customer service.
In support of our strategic goal to provide highly competitive shared services to federal agencies, our strategies for the
Franchise Services program are: • Provide the best value in the federal government for administrative and information technology
services. • Champion standardization efforts and best practices to strengthen shared services. • Guarantee the highest level
of compliance to promote customer confidence and service reliability.
Objective(s):
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