3.3: Compliance, Confidence & Reliability

Guarantee the highest level of compliance to promote customer confidence and service reliability.

Other Information:

GUARANTEE THE HIGHEST LEVEL OF COMPLIANCE TO PROMOTE CUSTOMER CONFIDENCE AND SERVICE RELIABILITY. Although it is an ongoing challenge to meet the universe of ever-changing federal mandates and compliance measures, especially in the areas of information technology security and accounting standardization, we recognize that our customers expect us to attend to this on their behalf. We are well prepared and firmly committed to provide this service so our customers have the peace of mind that comes from knowing that their information and systems are secure and that they will be compliant with external requirements. Our dedicated staff and robust business processes provide the foundation for our success. These are backed up with solid controls that are tested and audited on a regular basis. Continued adoption of standardization and best practices across our service lines makes it easier and less costly to meet compliance requirements on behalf of our customers. Our success in minimizing risk to customers is critical to maintaining a reputation for excellence as a Shared Service Provider. We have enabled a number of our customers to obtain unqualified audit opinions for the first time. Our franchise operations enjoy an unbroken record of clean audit opinions, and we aim to maintain this track record through diligent compliance with federally mandated accounting and security requirements.

Stakeholder(s):

• Franchise Services Program

Indicator(s):

Indicator:1

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