3.2: Standards & Best Practices

Champion standardization efforts and best practices to strengthen shared services.

Other Information:

CHAMPION STANDARDIZATION EFFORTS AND BEST PRACTICES TO STRENGTHEN SHARED SERVICES. Standardization is absolutely essential to a solid, well-run Shared Service Provider. We are committed to becoming an innovator in the franchise community by focusing on repeatability, process excellence, cost containment, and risk management. With this standardization and business efficiency will come greater predictability that will benefit our customers. As a champion for standardization, we will actively pursue opportunities to improve our business processes and management methodologies. We'll join forces with other federal Shared Service Providers to leverage our strengths, share experiences, discuss improvements for applications, and influence policies affecting Shared Service Providers. We'll also work with governance organizations to further facilitate standardization in the shared-services environment. With improved business processes fully in place, we will concentrate on instituting a strong governance and control structure. Our recently developed process commits senior management from across all lines of business at Public Debt to participate and ensure appropriate scrutiny and control. This proactive management attention will assure our customers that their business interests are well served.

Stakeholder(s):

• Franchise Services Program

Indicator(s):

Indicator:1

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