Component 2: Delivery Processes

Objective(s):

2.1: Business Management

2: Program Leadership

2.1: Vision

2.2: Mid-Term Steps

2.3: Commitment

2.4: Accountability

2.5: Program Management

2.6: Leadership Team

2.7: Government-to-Government Cooperation

3: Stakeholder Engagement

3.1: Stakeholder Governance

3.2: Stakeholder Engagement

3.3: Understanding

3.4: Stakeholder Map

3.5: Service Ecosystem

4: Terminology and Reference Model

4.1: Stakeholder Understanding

4.1.1: Stakeholder Agreement

5: Policy Products

5.1: Matrix

6: Transformational Business Model

6.1: Citizen and Business Needs

6.1.1: Accessibility

6.1.2: Intermediaries

6.2: Silos

6.2.1: Business and Information Architecture

6.2.2: Incentives and Business Processes

6.2.3: Cross-Government Strategy

6.2.4: Re-Use and Interoperability

7: Franchise Marketplace

7.1: Franchise Businesses

7.1.a: Customer Segments

7.1.b: Content and Transactions

7.1.c: Public Service Improvement

8: Roadmap for Transformation

8.1: Transformation Roadmap

8.2: Quick Wins

8.3: Priority Services

8.4: Learning

8.5: Exemplars and Champions

Content