5: Policy Products
[Use a holistic approach to] Policy Product Management. Other Information:
In any government, “Policy Products” - the written policies, frameworks and standards which inform government activity - are
important drivers of change. In the context of Transformational Government, the [2] Program Leadership will use a wide set
of Policy Products to help deliver the program. Traditional policy approaches for e-government have often been too narrowly
focused. An effective Transformational Government program requires a more holistic approach to policy development. We define
a "Policy Product" as: any document that has been formally adopted on a government-wide basis in order to help achieve the
goals of transformational government. These documents vary in nature (from statutory documents with legal force, through mandated
policies, to informal guidance and best practice) and in length (some may be very lengthy documents; others just a few paragraphs
of text). Over recent years, several governments have published a wide range of Policy Products as part of their work on e-Government,
including e-Government Visions, e-Government Strategies, e-Government Interoperability Frameworks, and Enterprise Architectures.
Other governments are therefore able to draw on these as reference models when developing their own Policy Products. However,
we believe that the set of Policy Products required to ensure that a holistic, government -wide vision for transformation
can be delivered is much broader than is currently being addressed in most Interoperability Frameworks and Enterprise Architectures.
This more holistic approach is captured in the matrix shown below, which MUST be used to create a map of all the Policy Products
needed to deliver a particular TGF program effectively. This matrix maps the four delivery processes of the TGF (Business
Management, Customer Management, Channel Management and Technology Management) against five broad interoperability domains
identified in the [EIF] (technical, semantic, organizational, legal, and policy interoperability). While the EIF framework
is conceptually complete, mapping it against these core delivery processes provides a much clearer sense of the actions needed.
The [2] Program Leadership should undertake this policy gap analysis through [3] Engagement with Stakeholders, and then ensure
that the accountability and process for developing any missing Policy Products is embedded within the [8] Roadmap for Transformation.
Examples of policy products that can be found to populate the cells of the matrix can be found in ‘Policy Product Management’
in Part III(a) of the [TGF Primer].
Indicator(s):
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